Overview
- Our policy covers a 30-day window. If 30 days have elapsed since your purchase, we cannot offer a full refund or exchange.
- To be eligible for a return:
- Your item must be unused and in the same condition as when you received it.
- It must also be in the original packaging, if applicable.
- Exemptions:
- Perishable goods, such as flowers and other live items, cannot be returned.
- We do not accept returns on seasonal produce.
Additional non-returnable items:
- Gift cards
- Downloadable software products
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are no partial refunds offered.
Refunds
Upon receiving your item, we will thoroughly inspect it and promptly notify you that we have received your returned item. Subsequently, we will provide an immediate update on the status of your refund after assessing the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment), or alternatively, issue a store credit for future use. Please be aware that credit or debit card returns may take 7 to 10 days, contingent upon your banking establishment.
Late or Missing Refunds:
If you haven’t received a refund yet, first, check your bank account again. Then, contact your credit card company; it may take some time before your refund is officially posted. Next, get in touch with your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us.
Sale Items:
Items marked as “final sale” cannot be refunded or exchanged.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please visit us in-store and bring in the damaged item as well as proof of purchase with you.
Shipping returns
Shipping costs are nonrefundable, you are responsible for all return shipping costs.
Need help?
Contact us for questions related to refunds and returns.